Tracey, Clare and Stephanie at TLC Beau-tox would like to thank all of our lovely clients who have been coming to us for treatments for many years and we always welcome new clients. We always want to offer the best possible service to you all. However, we occasionally have clients who cancel their appointment at very short notice or fail to attend at all. We understand that sometimes things can happen to cause this but it can make things difficult for us. We sometimes turn clients away and then have someone fail to attend. We are sure that you understand that this is very frustrating. We are therefore introducing a cancellation policy:
- We reserve the right to charge a £50 deposit to reserve an appointment. This can be taken over the telephone when booking the appointment. This deposit will be deducted from the cost of treatment.
- All cancellations must be made at least 48 hours before your appointment time. We reserve the right to retain your deposit if cancellations are made within this time.
- When a client fails to attend their appointment without notice we reserve the right to retain their deposit and to ask for payment in full before their next appointment.
- If a client fails to attend without notice on 2 occasions then we reserve the right to refuse further appointments.
We hope that all of our clients understand why we have introduced this policy. Short notice cancellations and no show appointments are frustrating for us as we are then unable to offer the appointment time to someone else. We thank you for your understanding.
Tracey, Clare & Stephanie